KARL STORZ understands that operationally ready equipment is important to you and your practice. stayREADY is a program that provides preventive maintenance evaluations of KARL STORZ endoscopic equipment to maintain optimal performance, providing you peace of mind.
Our Field Service Specialists (formerly known as Field Service Technicians) provide stayREADY evaluations, facilitate E-Class® exchanges and repairs, and provide educational support for KARL STORZ equipment. Let a PROTECTION1® FSS help meet your service needs.
Contact your KARL STORZ representative to request a stayREADY preventive maintenance evaluation, or email stayready@karlstorz.com.
Document
FSS (Field Service Specialists)
Our Field Service Specialists offer solutions for on-site support, equipment maintenance and long-term asset management.
You and your patients deserve endoscopes that meet the same high-quality standards and perform as reliably as brand new endoscopes after every service. KARL STORZ E-Class® exchange program was built on that philosophy. Our E-Class® exchange endoscopes are built to brand new endoscope quality standards, so you receive best-in-class optics, illumination and deflection every time with KARL STORZ service. Unlike traditional repair programs, our E-Class® exchange program maximizes efficiencies with hassle-free process and no loaners needed, provides little to no downtime with quick turnaround on exchanges, and lowers long-term costs and total cost of ownership by eliminating the need to repurchase capital equipment.
E-Class® Exchange Program
Video
Endoscopic & Instrument Exchange Service Program
Watch how the E-Class® exchange program elevates the standard repair process. This video shows the precision and craftsmanship that goes into E-Class® endoscopes and the quick delivery of replacements with personalized service.
Document
Fast, Efficient Endoscope Exchange Service
E-Class® exchange makes servicing your endoscopes easier. With fewer steps, faster turnaround, and no loaners needed, you can use your time for what truly matters. Most exchanges are delivered within a day of request.
Document
Our E-Class® Exchange flexible endoscopes are built to the same quality standards as brand-new scopes, so you receive guaranteed quality, maximized efficiency, and lowered long-term costs.
Document
We construct our E-Class® Exchange rigid endoscopes to the same quality standards as brand-new scopes, so you receive guaranteed quality, maximized efficiency, and lowered long-term costs
Document
Endoscope Exchange Versus Repair: An Objective and Fact Based Assessment. A repair model can save costs in the short term; however when looking at Total Cost of Ownership and potential risk, these savings are negated.
Document
Endoscope Servicing Financial Validation
KARL STORZ Endoscopic Service and Repair Makes Financial Sense. Apparent savings from a third-party servicer are negated by poor product performance, reduced surgeon satisfaction, and higher risk to patient safety.
Document
Comparison of OEM and ISO Servicing Costs
Contract Costs Associated with Maintaining Flexible Ureteroscopes: A Single Center Experience. Ureteroscopes repaired by ISOs were more prone to breakage, resulting in higher costs and fewer procedures per scope.
Document
Independent Servicing and Quality Effects
Leading Hospital Discovers How Cost Cutting Measures Can Take a Cut Out of Quality. Independent servicing led to more frequent repairs, slower turnaround time, inconsistent results, reduced image quality, and OR delays.
Document
Case Study: OEM vs. ISO Endoscope Repair
Flexible Ureteroscope Repairs Using Original Manufacturer Versus Third Party Company. Independent Service Organization repairs resulted in 3 times as many monthly repairs and a 50% increase in cost per procedure.
KARL STORZ Hygiene Products or Reprocessing Products
Video
No-Wrap Sterilization Container
KARL STORZ no-wrap sterilization containers provide significant cost-savings, enhanced productivity, and waste reduction as compared with blue-wrap sterilization trays. Protect the environment, and cut costs, too!
For more than 70 years, the KARL STORZ name has been synonymous with superior visualization technology and surgical instrumentation. By choosing KARL STORZ as a service provider, customers will continue to have unmatched visualization and precision throughout the entire product lifecycle. Only KARL STORZ’s highly trained and certified service technicians have access to proprietary parts and technology, guaranteeing the highest quality repaired or replaced devices while also ensuring compliance with the FDA guidelines for repair, cleaning, and sterilization of medical devices. Through PROTECTION1® KARL STORZ can develop a customized plan that is tailored to protect your equipment investment and address your specific needs.
The products described in the videos, images, and documents on this site have been approved authorized by the company for use in the United States only. The materials on this site are provided exclusively as an educational service for medical professionals and do not necessarily reflect the views of KARL STORZ Endoscopy-America, Inc. The decision to apply any of the information on this site is at the sole discretion and choice of qualified medical personnel, who are advised to verify the applicability and the suitability for any particular situation. KARL STORZ cannot be held is not responsible for the misuse of any information on this site.
