The total cost of ownership (TCO) for surgical equipment and endoscopes includes a critical service component. To reduce TCO, KARL STORZ offers PROTECTION1® service contracts and programs - data-driven solutions that are tailored for each healthcare provider to deliver cost savings and performance enhancements, allowing the focus to remain on patient care and outcomes. KARL STORZ also offers a full portfolio of Cleaning & Reprocessing products that protect your equipment from damage, ensure compliance with product IFUs, and provide you with convenience and cost-savings. Explore our various offerings below!
You and your patients deserve endoscopes that meet the same high-quality standards and perform as reliably as brand new endoscopes after every service. KARL STORZ E-Class® exchange program was built on that philosophy. Our E-Class® exchange endoscopes are built to brand new endoscope quality standards, so you receive best-in-class optics, illumination and deflection every time with KARL STORZ service. Unlike traditional repair programs, our E-Class® exchange program maximizes efficiencies with hassle-free process and no loaners needed, provides little to no downtime with quick turnaround on exchanges, and lowers long-term costs and total cost of ownership by eliminating the need to repurchase capital equipment.
E-CLASS EXCHANGE PROGRAM
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Endoscopic & Instrument Exchange Service Program
Watch how the E-Class® exchange program elevates the standard repair process. This video shows the precision and craftsmanship that goes into E-Class® endoscopes and the quick delivery of replacements with personalized service.
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Our E-Class® Exchange flexible endoscopes are built to the same quality standards as brand-new scopes, so you receive guaranteed quality, maximized efficiency, and lowered long-term costs.
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We construct our E-Class® Exchange rigid endoscopes to the same quality standards as brand-new scopes, so you receive guaranteed quality, maximized efficiency, and lowered long-term costs
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Fast, Efficient Endoscope Exchange Service
E-Class® exchange makes servicing your endoscopes easier. With fewer steps, faster turnaround, and no loaners needed, you can use your time for what truly matters. Most exchanges are delivered within a day of request.
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Case Study: OEM vs. ISO Endoscope Repair
Flexible Ureteroscope Repairs Using Original Manufacturer Versus Third Party Company. Independent Service Organization repairs resulted in 3 times as many monthly repairs and a 50% increase in cost per procedure.
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Independent Servicing and Quality Effects
Leading Hospital Discovers How Cost Cutting Measures Can Take a Cut Out of Quality. Independent servicing led to more frequent repairs, slower turnaround time, inconsistent results, reduced image quality, and OR delays.
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Comparison of OEM and ISO Servicing Costs
Contract Costs Associated with Maintaining Flexible Ureteroscopes: A Single Center Experience. Ureteroscopes repaired by ISOs were more prone to breakage, resulting in higher costs and fewer procedures per scope.
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Endoscope Servicing Financial Validation
KARL STORZ Endoscopic Service and Repair Makes Financial Sense. Apparent savings from a third-party servicer are negated by poor product performance, reduced surgeon satisfaction, and higher risk to patient safety.
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Endoscope Exchange Versus Repair: An Objective and Fact Based Assessment. A repair model can save costs in the short term; however when looking at Total Cost of Ownership and potential risk, these savings are negated.
KARL STORZ understands that operationally-ready equipment is important to you and your practice. The stayREADY program provides preventive maintenance evaluations of KARL STORZ endoscopic equipment to maintain optimal performance, providing you peace of mind. Our Field Service Specialists provide stayREADY evaluations, facilitate service transactions, and provide educational support. Contact your KARL STORZ representative to request a stayREADY evaluation, or emailstayready@karlstorz.com.
FIELD SERVICE PROGRAMS
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FSS (Field Service Specialists)
Our Field Service Specialists offer solutions for on-site support, equipment maintenance and long-term asset management.
An On-site Endoscopic Specialist (OES) is a certified, dedicated KARL STORZ representative located in your facility full-time, providing immediate support in the OR and SPD. The OES protects your equipment by providing daily equipment maintenance, expert troubleshooting, and problem prevention.
ON-SITE ENDOSCOPIC SPECIALISTS
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On-Site Endoscopic Specialist (OES)
Dedicated KARL STORZ resource located at your facility full time, providing daily OR and SPD support.
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An all-in-one solution where we partner with you to provide comprehensive insights and reliable support for any MIS procedure and all MIS equipment, including non-KARL STORZ equipment.
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With KARL STORZ experts on-site at your facility, we support you as you ensure patient safety and compliance, we help you save time and money, and we allow you to do what you do best — focus on patient care.
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On-Site Endoscopic Specialist (OES)
Ensure patient safety and compliance with the support of full-time subject matter experts. The OES provides immediate KARL STORZ support with daily equipment management – leverage our team to lift yours
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Watch how the Full-Service OES program can provide you with expert service and meaningful data to help streamline operations, lower repair frequency, and increase overall satisfaction.
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Partnership Enables Award Winning Hospital
Case study regarding a facility that went from a third party repair company to KARL STORZ, including adding an OES. The facility saw an increase in quality control for all endoscopic equipment, lowered repair and maintenance cost...
KARL STORZ service agreements are designed to provide full-service coverage and support for the length of the contract term. They provide certainty and predictability, allowing the focus to remain on patient care and outcomes. KARL STORZ can develop a customized plan that is tailored to protect your equipment investment and address your specific needs.
SERVICE AGREEMENTS
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Comprehensive Service Agreement (CSA)
CSAs provide service on any damage of the covered equipment during the term of the contract; the products and facilities covered are customizable.
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Service Options for ENT Flexible Endoscopes
Lower your flexible endoscope total cost of ownership by controlling service costs, retaining equipment quality, and reducing downtime with a KARL STORZservice agreement. Protect the superior visualization and precision of your flexible video rhino-lary..
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Do you need a refresh of your rigid telescope inventory, but have limited capital? Our Rigid Scope Purchase Program (RSPP) allows you to purchase discounted rigid telescopes combined with 3 years of comprehensive service coverage.
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Watch to learn more about our Rigid Scope Purchase Program, which allows you to choose from a wide variety of discounted rigid telescopes combined with service coverage.
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FLEXPack for Urology Fiber & Video Flexible Endoscopes
Provides a fixed number of replacements at a discounted rate on any damage of the covered equipment during a 1- to 5-year term.
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FLEXPack for Reusable Flexible Intubation Video Endoscopes
It’s hard to imagine airway management without the FIVE series reusable videoendoscopes—and with a FLEXPack service contract, you can replace damaged scopes at a significant discount.
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FLEXPack for C-MAC Video Laryngoscope Blades
Provides a fixed number of replacements at a discounted rate on any damage of the covered equipment during a 1- to 5-year term.
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Finance new KARL STORZ flexible video endoscopes and experience the cost-savings of our FLEXPack service coverage over a 3- to 5- year term.
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FLEXPack Service for FIVE Endoscopes
Get the best of both worlds: FIVE S single-use scopes for routine cases, and FIVE reusable scopes for complicated cases—covered by a FLEXPack service contract to mitigate the risk of damage.
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Watch to learn more about the FLEXPack Service Program, which allows you to save money on your flexible endoscope service transactions.
Through the PROTECTION1® Academy of Clinical Education (ACE) program, hospital staff can receive education on critical topics and earn accredited continuing education units (CEU). Adequate and ongoing training of staff through the program can influence the key aspects of controlling and lowering the total cost of ownership of reusable surgical technology, such as reduction of downtime, retention of initial equipment quality, and the containment of repair costs. You may click on a training below and watch the full presentation to earn your CEUs – a certificate of completion will be emailed to you after completing the course.
ACCREDITED EDUCATION
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ACE (Academy of Clinical Education)
Accredited education provided by KARL STORZ employees on topics such as device care and handling, reprocessing, emerging technologies and service solutions.
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ACE Training - Pediatric Rigid Bronchoscopy
In this course, you will learn to identify the components of a pediatric rigid bronchoscopy system, understand the assembly steps of a pediatric rigid bronchoscope set, and understand the proper care, handling, and sterilization of optical forceps.
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ACE Training - Adult Rigid Bronchoscopy
In this course, you will learn to identify the components of an adult rigid bronchoscopy system, understand the assembly steps of an adult rigid bronchoscope set, and understand the proper care, handling, and sterilization of optical forceps.
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ACE Training - Introduction to the Operating Room
In this course, you will learn about the surgical team - who they are and what they do. You also will learn to navigate through the O.R., understand the Sterile Field and its importance, and identify operating room hazards.
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ACE Training - No-Wrap Sterilization Containers
In this course, you will learn about the current state regarding the concerns of healthcare facilities, the challenges with blue-wrap trays, and the benefits of no-wrap containers with cases studies included.
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ACE Training - Care and Handling of CLICKline Instrumentation
In this course, you will learn about the CLICKline Instrumentation anatomy, proper care and handling techniques, common causes of damage, and correct decontamination and disinfection procedures.
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ACE Training - Care, Handling, & Reprocessing of Rigid Endoscopes
The endoscope is the most critical part of the imaging chain. In this course, you will follow a rigid endoscope throughout its cycle of use, learn best practices, and uncover some common mistakes to avoid when caring for these important medical devices.
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ACE Training - Care, Handling, & Reprocessing of Flexible Endoscopes
The endoscope is the most critical part of the imaging chain. In this course, you will follow a flexible endoscope throughout its cycle of use, learn best practices, and uncover some common mistakes to avoid when caring for these important medical devices.
Case Studies
Document
Partnership Enables Award Winning Hospital
Case study regarding a facility that went from a third party repair company to KARL STORZ, including adding an OES. The facility saw an increase in quality control for all endoscopic equipment, lowered repair and maintenance cost...
Document
Case Study: OEM vs. ISO Endoscope Repair
Flexible Ureteroscope Repairs Using Original Manufacturer Versus Third Party Company. Independent Service Organization repairs resulted in 3 times as many monthly repairs and a 50% increase in cost per procedure.
Document
Independent Servicing and Quality Effects
Leading Hospital Discovers How Cost Cutting Measures Can Take a Cut Out of Quality. Independent servicing led to more frequent repairs, slower turnaround time, inconsistent results, reduced image quality, and OR delays.
Document
Comparison of OEM and ISO Servicing Costs
Contract Costs Associated with Maintaining Flexible Ureteroscopes: A Single Center Experience. Ureteroscopes repaired by ISOs were more prone to breakage, resulting in higher costs and fewer procedures per scope.
Document
Endoscope Servicing Financial Validation
KARL STORZ Endoscopic Service and Repair Makes Financial Sense. Apparent savings from a third-party servicer are negated by poor product performance, reduced surgeon satisfaction, and higher risk to patient safety.
Document
Endoscope Exchange Versus Repair: An Objective and Fact Based Assessment. A repair model can save costs in the short term; however when looking at Total Cost of Ownership and potential risk, these savings are negated.
The products described in the videos, images, and documents on this site have been approved authorized by the company for use in the United States only. The materials on this site are provided exclusively as an educational service for medical professionals and do not necessarily reflect the views of KARL STORZ Endoscopy-America, Inc. The decision to apply any of the information on this site is at the sole discretion and choice of qualified medical personnel, who are advised to verify the applicability and the suitability for any particular situation. KARL STORZ cannot be held is not responsible for the misuse of any information on this site.
